Privacy Policy
1. Introduction
Welcome to Craft Stroke. We value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share information when you visit our website, purchase our stationery, or use our calligraphy services.
By using our services, you agree to the collection and use of information in accordance with this policy. We take your privacy seriously and ensure all data processing complies with standard global protection regulations.
2. Information We Collect
We collect several types of information to provide and improve our services to you:
Personal Data
Email, name, shipping address, and phone number provided during checkout or registration.
Usage Data
Browser type, IP address, page visits, and time spent on our site to improve user experience.
Important Note on Financial Data
We do not store your full credit card details. All payments are processed through secure, third-party PCI-compliant gateways (Stripe/PayPal).
3. How We Use Data
The information we collect is used for the following purposes:
- To process and deliver your stationery orders and calligraphy commissions.
- To provide customer support and respond to your inquiries.
- To send you our Journal newsletter (if you've opted in).
- To analyze website usage and improve our shop's performance.
- To protect against fraudulent transactions and maintain security.
4. Data Sharing
We do not sell your personal data. We only share information with third parties in limited circumstances:
| Service Type | Purpose |
|---|---|
| Logistics Partners | To ship and deliver your physical orders (e.g., UPS, DHL). |
| Payment Processors | To securely handle financial transactions. |
| Analytics Providers | To understand how visitors interact with our website. |
5. Your Rights
Depending on your location, you have rights regarding your personal data:
Access
Request a copy of the data we hold about you.
Correction
Update or correct inaccurate personal details.
Erasure
Request the deletion of your personal data.
6. Contact Us
If you have any questions about this Privacy Policy, please contact us using one of the following methods:
Email Us
privacy@craftstroke.com
Mailing Address
123 Artisan Way, Studio 4B
Portland, OR 97201